Return Policy

Before returning a product, you must contact Omnitrax Retail at (888) 123-4567 to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on the outside of the return package. Returns must be made in the original packaging and in new, unused condition.

• A completed Merchandise Return Form and a copy of your invoice, along with a brief explanation of the return reason, must be included in the package. (Note: To view the PDF form, you need Adobe Acrobat Reader. Download it for free.)
• All returns must be shipped prepaid, including any duties, customs, or special handling charges. C.O.D. shipments will not be accepted.
• For returns due to our error, we will reimburse standard ground shipping costs with prior approval. If a replacement is needed, we will cover standard ground shipping for the re-shipment.
• For returns not due to our error, a restocking fee of up to 20% may apply.
• Returns for credit or exchange must be made within 30 days of receipt and must be in new, unused condition in the original packaging.
• Defective items will be replaced with an identical item (if available) when returned within 30 days. Our liability for defective goods is limited to the value of the goods sold and does not include labor or consequential damages.
• Non-returnable items: Special order items, workshop or parts manuals, diagnostic equipment tools, videos, CD-ROMs/DVDs with broken seals, electrical parts (e.g., gauges, relays, lights, bulbs, starters, alternators, regulators, switches, wiring harnesses), and international orders shipped outside the USA, Canada, or U.S. territories.

Return Addresses

East Coast
Omnitrax Retail
Customer Returns
123 Commerce Way
Albany, NY 12205

West Coast
Omnitrax Retail
Customer Returns
456 Industrial Drive
Fremont, CA 94538

Note: No returns are accepted at our Fremont, CA facility unless pre-approved by Customer Service.

Damaged Shipments

We take great care to package orders securely, but damage can occur during shipping. Damaged shipments are the responsibility of the carrier.

• If your package appears damaged or opened upon delivery, inspect the contents in the presence of the driver and note any discrepancies on the freight bill before signing.
• File a damage claim with the carrier at the time of delivery and retain all packing materials until the claim is resolved.
• For assistance with damaged shipments, contact our Customer Service team at (888) 123-4567.

Returning an Item

Ensure your return meets all Return Policy requirements. Include the original packing slip or a copy, along with a completed Merchandise Return Form. The RMA number must be clearly printed on the outside of the package. All returns must be shipped prepaid, and C.O.D. shipments will not be accepted.

Core Refunds

At Omnitrax Retail, we offer a core refund program for select products as part of our commitment to sustainability and value for our customers. Below, you’ll find detailed instructions and information about our core refund policy.

What is a Core Charge Refund?

A core charge is a refundable deposit included in the price of certain products, such as alternators, engines, or other rebuildable components. When you purchase an item with a core charge, you can return the old, equivalent component (the “core”) to receive a refund of the core charge, provided it meets our quality criteria.

Note: Not all products qualify for a core refund. Check the item’s webpage to confirm if a core charge refund applies. If your core is damaged, contact us before shipping to verify eligibility. We reserve the right to partially or fully waive core refunds for damaged or unusable cores that do not meet our quality standards.

Core Refund Steps

1. Get a Return Authorization Number (RMA): If your item qualifies for a core refund, contact Omnitrax Retail at (888) 123-4567 to obtain an RMA number. This number is required for processing your refund.
2. Prepare Your Return Package: Securely package your old core with a copy of your invoice and a brief written description of your core refund request. Include these documents inside the package. Write the RMA number clearly on the outside of the box (e.g., RMA # XXXXX) to ensure proper processing.
3. Ship Your Core: Send your core to:
   Omnitrax Retail
   Core Returns
   123 Commerce Way
   Albany, NY 12205
   Packages must be shipped prepaid, including all duties, customs, and special handling charges. C.O.D. shipments will not be accepted.

Engine Core Returns

For engine core returns, you must use the Omnitrax Retail rotomold container or crate provided with your rebuilt engine purchase. The returned core must be the same size and style as the purchased engine and include all applicable components (e.g., a set of heads). Engine core refunds are subject to inspection and may be partially or fully waived if the core is damaged, incomplete, or not suitable for remanufacturing. Contact us at (888) 123-4567 for specific details.

Core Acceptance Criteria

Cores must be returned in rebuildable condition, free of excessive damage or missing components. If you’re unsure about your core’s condition, email [email protected] or call (888) 123-4567 before shipping to confirm eligibility.

Refund Processing

Once we receive and inspect your core, refunds are typically processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

Explore Our Rebuilt Products

Check out our selection of high-quality rebuilt products, including engines and other components eligible for core refunds, on our website.

Contact Us

For core refund inquiries or questions about eligibility, email [email protected] or call (888) 123-4567, Monday through Friday, 9 AM to 6 PM CST.